Waterside Crew at Cropredy Waterside & Marina

We are looking for a Harbourmaster to join our team at Cropredy Marina Banbury OX17 1JP. This is a fixed-term contract starting from 01/06/23 – 31/11/23

We pride ourselves on providing exceptional customer service to our current and future moorers, and the new team member will play a key part in this. The ideal candidate will be an enthusiastic individual who can work flexibly within a small team and who is practical with a ‘can do’ attitude.

Activities include helping maintain the marina infrastructure, including pontoons and buildings and regular boat checks. You will need to be comfortable in a customer-facing role and be able to deal with phone calls, be computer literate and complete some paperwork along with general customer service skills.

This is a Full-Time role, including weekends and out-of-hours emergency phone cover on a rota basis. You will need to live close by (or onsite) to fulfil your work commitments.

To be successful, you will need to possess the following:

· Complete daily boat and jetty/pontoon checks, ensuring safety and updating information regarding occupancy.

· Provide quayside services to moorers and visitors: diesel, coal, wood, pump out etc.

· Process payments and paperwork for services.

· Proactively sell berths encouraging new customers to take up moorings within the AquaVista Marinas group and maintain existing customers.

· Reception duties, responding to customer enquiries in person or by telephone.

· Check and maintain stock levels e.g. gas, coal, logs, diesel etc.

· Carry out general site maintenance e.g. grass/reed cutting and strimming, perimeter fence repairs, weed control, jetty/pontoon cleaning and repair, pathway maintenance, pressure washing and maintenance projects.

· Assist the marina office with the allocation of berths.

· Carry out facilities checks - buildings and equipment.

· Carry out marina security duties including manning the marina mobile phone, outside normal working hours.

· Take individual responsibility for health and safety requirements on the marina.

· To be computer literate and be willing to learn bespoke marina computer applications.

· To be methodical and accurate in completing tasks.

Give off good vibes:

• Make every moment matter by being focused on giving the best in class customer service.
• Ensure every customer interaction counts and ensuring customer complaints are listened to, actioned or escalated to your line manager.
• Be positive and show energy by ensuring you always display a positive attitude.
• Ensure the brand vision and values are adhered to, ensuring they are lived and breathed daily.
• Carrying out any agreed work to the deadlines set.

Get on-board together:

• To cover other sites where needed if it is a reasonable request.
• Take ownership of any tasks or projects required.
• Takes ownership and accountability of any tasks or projects that you are given.
• Communicate openly, share ideas and collaborate effectively.
• Behave as one team to achieve the same goal.
• Embrace diversity and inclusion ensuring everyone respects each other.

Make it happen:

• Help to drive your site’s sale plan to achieve and exceed the overall business plan.
• Take pride, take accountability, own and follow through any projects.
• Ensure sites are running at full capacity and have the resources to drive performance.
• Ensure all administration is completed in a timely manner.
• Conduct Marina inductions for customer arrivals.
• Carry out any cash handling and takings in line with the company policies and procedures.
• To consistently deliver the required standards, service and results. To ensure that processes and procedures are adhered to.
• Organise fault management distribution accordingly.
• Maintain compliance and governance by ensuring inspections of routine and safety checks, fault management procedures and risk assessments have been adhered to in line with H&S legislation.
• Ensure compliance with SLAs and adhere to other organisations standards where applicable.

Core Behaviours

Give off good vibes...

· Make every moment matter

· We’re in the leisure business: make it memorable

· Be positive, show energy!

Get on board together...

· Behave as one crew

· Communicate openly, share & celebrate

· Respect each other

Make it happen...

· Take pride! Own it! Follow it through!

· Listen! Then exceed expectations every time

· Remember – detail really matters.

Qualification & Experience:

• 2+ years experience in a customer-facing or administration role.
• Basic ICT.
• Level C or above in English Literature.
• Strong email etiquette.

Hours:

• Part-time: 20 hours per week.

Salary:

• TBD

Benefits:

• Salary £10.42 per hour
• Life assurance
• Additional annual leave, between 25- and 30-days holiday depending on the length of service, plus bank holidays.
• Access to an employee assistance programme

Vitality health care, plus benefits included in this package such as:

- Discounted Apple watch

- Amazon Prime membership

- Free Café Nero coffee per month

- Discounted Waitrose shopping

- Discounts at Expedia and Mr and Mrs Smith

- 75% off spa days at Champneys

- A free cinema ticket at the Odeon or Vue per month

- Gym discounts

- The list goes on!

Apply to this role:

To apply for this role please send your CV to [email protected]