Waterside Crew at Diglis Waterside & Marina

We pride ourselves on providing exceptional customer service to our current and future moorers, and the new team member will play a key part in this. The ideal candidate will be an enthusiastic individual who can work flexibly within a small team and who is practical with a ‘can do’ attitude.

Activities include helping maintain the marina infrastructure, including pontoons and buildings and regular boat checks. You will need to be comfortable in a customer-facing role and be able to deal with phone calls, be computer literate and complete some paperwork along with general customer service skills.

This is a Part-Time role, including weekends and out-of-hours emergency phone cover on a rota basis. 

To be successful, you will need to possess the following:

· Complete daily boat and jetty/pontoon checks, ensuring safety and updating information regarding occupancy.

· Provide quayside services to moorers and visitors: diesel, coal, wood, pump out etc.

· Process payments and paperwork for services.

· Proactively sell berths encouraging new customers to take up moorings within the AquaVista Marinas group and maintain existing customers.

· Reception duties, responding to customer enquiries in person or by telephone.

· Check and maintain stock levels e.g. gas, coal, logs, diesel etc.

· Carry out general site maintenance e.g. grass/reed cutting and strimming, perimeter fence repairs, weed control, jetty/pontoon cleaning and repair, pathway maintenance, pressure washing and maintenance projects.

· Assist the marina office with the allocation of berths.

· Carry out facilities checks - buildings and equipment.

· Carry out marina security duties including manning the marina mobile phone, outside normal working hours.

· Take individual responsibility for health and safety requirements on the marina.

· To be computer literate and be willing to learn bespoke marina computer applications.

· To be methodical and accurate in completing tasks.

Core Behaviours

Give off good vibes...

· Make every moment matter

· We’re in the leisure business: make it memorable

· Be positive, show energy!

Get on board together...

· Behave as one crew

· Communicate openly, share & celebrate

· Respect each other

Make it happen...

· Take pride! Own it! Follow it through!

· Listen! Then exceed expectations every time

· Remember – detail really matters.

Qualification & Experience:

• 2+ years experience in a customer-facing or administration role.
• Basic ICT.
• Level C or above in English Literature.
• Strong email etiquette.

Hours:

• Part-time: 16 hours per week (Friday, Saturday and Sunday)

Salary:

• £10,504 pa

Benefits:

• Life assurance
• Additional annual leave, between 25- and 30-days holiday depending on the length of service, plus bank holidays.
• Access to an employee assistance programme

Vitality health care, plus benefits included in this package such as:

- Discounted Apple watch

- Amazon Prime membership

- Free Café Nero coffee per month

- Discounted Waitrose shopping

- Discounts at Expedia and Mr and Mrs Smith

- 75% off spa days at Champneys

- A free cinema ticket at the Odeon or Vue per month

- Gym discounts

- The list goes on!

Apply to this role:

To apply for this role please send your CV to [email protected] or [email protected]