Sawley Marina Improvements

Waterside Supervisor at Sawley Waterside & Marina

As a Waterside Supervisor, you will report to a Waterside Manager. You are responsible for the Operational and Commercial performance of a single mooring marina, ensuring you maximise its sales and profitability. You will be required to lead, motivate and inspire your team to create a world-class service for every one of your customers.


The role is to drive business performance of designated business units in your area by supporting, mentoring and being a direct report to staff to ensure delivery of occupancy targets /mix & all other business income streams. Effective supervision of all operating costs to improve customer satisfaction & scores, measured against business KPIs.


Key Responsibilities:

Give off good vibes:

  • Make every moment matter by being focused on building a culture of giving the best in class customer service across all your team members.
  • Ensure every customer interaction counts, ensuring customer complaints are dealt with effectively and efficiently, through face to face, telephone & email.
  • Be positive and show energy by ensuring your crew display a positive attitude.
  • Ensure the brand vision and values are adhered to and are part of daily working life.

Get on-board together:

  • Behave as one crew working collaboratively to achieve one goal.
  • Flex your leadership style to stretch, influence and challenge effectively to get the most from your teams.
  • Coach, develop and mentor your teams at all levels to deliver high performance.
  • Create an internal pipeline of high performance through regular site inspections and regular checks.
  • Always create an environment of open communication at all levels.
  • Embrace diversity and inclusion ensuring everyone respects each other.
  • Manage relationships with key stakeholders to support your sites.

Make it happen:

  • Develop the sales capability of your site to achieve and exceed the overall business plan.
  • Responsible for the P&L control ensuring the expenditure is controlled to maximise profit.
  • Take pride, take accountability, own and follow through initiatives in your site to ensure your team are all working to the same goal.
  • Ensure sites are running at full capacity and have the resources to drive performance.
  • To consistently deliver the required standards, service and results, assess things with fresh eyes and ensure that process and procedure is adhered to.
  • To co-ordinate facilities management as and where needed.
  • Identify and effectively manage operational risk to manage and maintain site standards.
  • Maintain compliance and governance throughout your sites.

Key skills and behaviour required:

  • To create a high performing team through inspirational leadership.
  • A strong results-orientated professional with a proven track record.
  • Proven track record with delivering the best in class customer service.
  • Behaves as one team with strong leadership skills to motivate and engage.
  • Strong commercial and financial acumen.

Qualifications & Experience:

  • Customer service: 2 years (preferred)


  • On-site parking
  • Company pension
  • Employee discount
  • Private medical insurance
  • Wellness programmes

Contract Length: 

  • Full-time, permanent


  • Up to £23,000 per year

Apply to this role:

To apply to this role, please email your C.V and a short covering letter to Jon Pryer at [email protected]