BWML0919 2212

Waterside Crew at Ripon Waterside & Marina

We’re a business that believes life is better by the water. It’s our mission to deliver a special waterside experience whether you live, visit or work at an Aquavista marina.

Being the biggest network of inland and coastal marinas in the country, we offer residential and leisure moorings in our 29 unique locations on the water - as well as boat sales, floating homes and all the bits in between.

There are 200 friendly faces that make up the Aquavista team throughout our different locations. Together, we make a real difference to the business with our expertise and enthusiasm, and we pride ourselves on providing excellent service to make our brand shine and our customers happy.

We’re in a growth phase with exciting times ahead (maybe with you!), so if you think you’d fit in, we want to hear from you.

What's the role

It's the kind of role where you'll dive right in (excuse the pun) to every aspect of waterside life. If you’re passionate about delivering excellent customer service and working outdoors, you'll be in the right place.

Exceptional Customer Service:

  • Provide exceptional customer service in the marina and when dealing with telephone enquiries
  • Ensure that every customer interaction leaves a lasting positive impression.
  • Problem solve and handle customer queries promptly and effectively
  • Contribute to the sense of community spirit at the marina.
  • Handle mooring enquiries ensuring we promote all the benefits of being with Aquavista.

Operational Excellence:

  • Support the Marina Manager in all aspects of marina operations, ensuring efficiency and effectiveness.
  • Under the guidance of the Marina Manager, carry out general site maintenance including grass/reed cutting and strimming, perimeter fence repairs, weed control, jetty/pontoon cleaning and repair, pathway maintenance, pressure washing and maintenance projects
  • Carry out daily boat checks and update information regarding occupancy.
  • Carry out daily facilities checks - buildings and equipment.
  • Provide quayside services to moorers and visitors e.g diesel and pump out.
  • Process payments and paperwork for services.
  • Allocation of berths.
  • Carry out marina security duties including manning the marina mobile phone, outside normal working hours.
  • Take individual responsibility for health and safety requirements on the marina.

Brand Vision and Values:

  • Uphold and promote the brand vision, values and standards within the marina.
  • Continuously seek opportunities to enhance the customers experience at the marina.

What we’ll need from you.

  • Good communication skills.
  • Customer service-oriented mindset with a passion for exceeding customer expectations.
  • Computer literate and be willing to learn our operational system, Harbour Assist
  • 24 hours per week, 4 days over 7 x 6 hour shifts including some weekends

About you.

  • A positive can-do attitude
  • Genuine, warm personality with a flair for great customer service and hospitality.
  • Hands-on approach to task completion.
  • Methodical and accurate in completing tasks.
  • Have an interest in boats or the waterside.

The package

  • £11.44 per hour salary
  • 33 days holiday (inclusive of bank holidays)
  • 6% matched pension
  • Private Vitality Healthcare which includes additional benefits such as discounted Apple watch, Amazon Prime membership, free Café Nero coffee per month, gym discounts
  • Life Assurance
  • Employee assistance programme
  • Employee discounts on moorings
  • Investment into your professional development

How to apply

If you feel like we’re a good match, get in touch. Please send us your CV to [email protected]